Mallebergplaats 1 Corner of Mallebergplaats and Philipstockstraat
Reviews and Ratings
Reviews from guests about their experience.
58%
loved their spa retreat and can’t wait to return.
5.8/10
Guest rating
Rooms
8.8
Location
9.8
Service
8.8
Dining
8.4
Guest reviews
5.8/10
based on 5 reviews
8.9
8.9/10 based on 2002 reviews
Isabella
United Kingdom,
February
2025
6.8/10
My stay at Dukes' Arches Brugge was indeed fantastic! The location was perfect, just a short walk from the Markt, and the staff were exceptionally friendly and attentive. I enjoyed a luxurious room with a very comfortable bed, which made for restful nights. However, I was a bit disappointed that breakfast didn't allow for ordering omelettes, which would have added a special touch. Overall, I would highly recommend this hotel! 😊
Rooms
10.0
The room was beautifully furnished and felt luxurious, complete with comfortable bedding and all the necessary amenities.
Service
10.0
The staff at the reception were friendly and provided excellent service, making my stay nice.
Location
10.0
Situated just a few blocks from the center of Bruges, the hotel's location made it easy to explore all the attractions on foot.
Dining
8.0
The breakfast offered a wide variety of options and was delicious, though I wish there had been more customization like omelette orders.
Facilities
8.0
The spa facilities were adequate, but not as relaxing as I had hoped. Some improvements in ambiance would be beneficial.
Penelope
United Kingdom,
January
2025
5.0/10
I had a fantastic time during my stay at Dukes' Arches Brugge. The central location made it so easy to explore Bruges and visit all the main attractions. The hotel was spotless, with beautiful decor and a serene atmosphere. The only downside was that the bar wasn’t always staffed, but that was a minor inconvenience. Overall, I would definitely stay here again.
Rooms
10.0
My room was spacious and comfortable, featuring air conditioning, which was perfect for those warm summer evenings. The decor was elegant, and I had everything I needed for a pleasant stay.
Service
10.0
The staff were incredibly friendly and attentive. From helpful tips to quick assistance with requests, they made my experience even more enjoyable.
Location
10.0
The hotel is located just a short 5-minute walk from the center. I appreciated how easy it was to return to my room for breaks during my explorations.
Dining
10.0
I loved the breakfast options, with an impressive variety that encouraged me to indulge a little. The atmosphere in the dining room was good.
Facilities
9.0
The hotel had excellent amenities like a comfortable bar for evenings - perfect after a day of sightseeing. While the bar wasn’t always staffed, it was still a lovely spot to relax.
Benjamin
United Kingdom,
January
2025
5.4/10
My stay at Dukes' Arches Brugge was overall enjoyable, with a beautiful location and friendly staff. however, the room felt a bit cramped for two people, and the air conditioning could have been better. The breakfast was good but lacked some variety that I'd expect from a higher-rated hotel.
Rooms
8.0
The room was beautifully presented with a large super king-sized bed, but it was a bit small for two people with luggage. Also, the air conditioning didn't seem to work well during the night.
Service
9.0
The reception staff, especially Simon and Elise, were incredibly helpful and friendly, assisting with restaurant bookings and making my stay more pleasant.
Location
10.0
The hotel is perfectly located just minutes from the main square, making it easy to explore the beautiful city of Bruges on foot.
Dining
7.0
Breakfast had a good selection, with freshly squeezed orange juice and pastries, but it could have included more options like nuts or seeds.
Facilities
7.0
The spa facilities were nice for relaxation after a busy day, though small, and there were limited loungers available.
Christian
United Kingdom,
December
2024
6.6/10
My stay at Dukes' Arches Brugge was a blend of positive experiences and disappointments. The hotel itself is beautifully maintained and centrally located, making it easy to explore Bruges. However, the room I booked didn't match the descriptions I had seen, which left me a bit frustrated. Although the staff was friendly and there were some lovely amenities, there were a few issues that tarnished the overall experience.
Rooms
6.0
While the room was comfortable, it didn't match my expectations based on the website's description. It was smaller and lacked the historic atmosphere I was hoping for, plus I only had a bathtub instead of a shower. The pillows could have been more comfortable as well.
Service
5.0
The staff were generally friendly, but my experience at the reception wasn’t ideal. When I voiced my concerns about the room, their response felt dismissive, which was disappointing given the issues I encountered.
Location
9.0
Dukes' Arches has a fantastic central location, allowing easy access to major attractions in Bruges. It was perfect for exploring the city on foot, which I appreciated during my stay.
Dining
7.0
The breakfast offered a good variety, though it would have been nice to have more options, like poached eggs. The bar area was cozy and a nice addition to the dining experience, but there is no onsite restaurant.
Facilities
8.0
The hotel was clean and had lovely common areas. While the spa facilities were nice, I didn't use them much, but they seemed like a great way to unwind after a day of exploring.
Zoe
United Kingdom,
October
2024
5.4/10
I had an enjoyable stay at Dukes' Arches Brugge, with spacious rooms and a fantastic breakfast. The central location made exploring Bruges very easy, but I was a bit disappointed with the parking situation as it was limited. Overall, the attentive service and beautiful decor certainly enhanced my experience.
Rooms
10.0
My room was spacious, beautifully decorated, and equipped with all necessary amenities, including a comfortable bed and excellent air conditioning. The level of cleanliness was impressive, adding to my comfort.
Service
10.0
The staff were incredibly friendly and helpful, always willing to provide local tips and assistance. Elisa at reception stood out for her cheerful and professional approach, making my check-in seamless.
Location
10.0
The hotel's location was perfect for exploring Bruges; I could easily walk to major attractions and enjoy the local sights. It was also conveniently close to various dining options.
Dining
10.0
The breakfast selection was excellent, offering both continental and cooked options that were fresh and varied. It definitely set a positive tone for each day.
Facilities
8.0
The hotel offered several amenities, including a small gym and spa facilities for relaxation after a long day of sightseeing. However, the spa area could be improved as it felt a bit cramped.